Payment

All prices are listed in Australian dollars.

We provide several options for you to make your payment safely. These options are Credit Card, Afterpay, PayPal and Direct Bank Transfer.

  • Credit Cards we accept are Visa, Mastercard and American Express, which are securely processed using Stripe.
  • Afterpay allows you to purchase straight away and pay in four equal fortnightly instalments.
  • PayPal is another safe option for which you don’t need a PayPal account, although it is recommended.
  • Direct Bank Transfer, once funds have been cleared your order will be sent.

All payment methods offered provide a secure payment option for customers; we don’t see or retain credit card details, bank details, or any other details provided  by utilising any of  these options.

Shipping

Shipping is a flat rate of $10 and free for all orders over $60.00 within Australia. Express shipping within Australia is available for an additional $5.00. Shipping to New Zealand is available for a flat rate of $25.00.

We use Australia Post to deliver orders. All orders are trackable – once your order has been processed and is ready for dispatch, you will be sent a tracking number.

We aim to ship your order within two business days of receipt of payment (and quite often it’s just one day!). A confirmation email will be sent to advise you of this. Delivery times will vary depending on your location. Please remember that all our products are handmade in small batches, which means sometimes we might have to make products fresh just for you! If this is the case, we can usually still get your order dispatched within two business days, but on the odd occasion it might take a day longer.

We cannot be held responsible for parcels lost in transit and we will not be able to replace lost items. This rarely occurs, however, we are of course happy to assist in any way possible should this happen.

Returns

Because of the personal nature of our products, we cannot accept returns on any orders, unless the item is defective in some way.

If you are unsure about any of our products,  please ask.  We would love to be able to assist in any way so that you are fully aware of and consequently happy with the item you are purchasing. We have samplers available for you to try a few different types of product before deciding on which ones are your favourite!

Products and packaging

We have made every effort to display the colours of our products as accurately as possible. Colours displayed on your screen are computer generated and may not portray an accurate representation of the colour of the actual product.

Our soap is packaged in biodegradable shrink wrap (yes, it really is biodegradable!) and labelled with 100% recycled paper, handmade from elephant dung & office waste paper. Our body care products are packaged in recyclable PET plastic containers which are BPA free. We care for the environment and make every effort to reduce our ecological impact.

Legal requirements for selling handmade soap in Australia

Soapmakers in Australia using the cold process method are required to be registered with AICIS (Australian Industrial Chemicals Introduction Scheme) before they can legally sell their handmade soap. Our AICIS Reg. No. is NIC515590. 

list of qualities