Info

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Info2017-10-28T16:21:36+00:00

Payment

All prices are listed in Australian dollars and are inclusive of GST (Goods and Services Tax).

We use Afterpay and PayPal  to process payments.  Afterpay allows you to purchase straight away and pay in four equal fortnightly instalments. PayPal customers don’t need a PayPal account to make a purchase. When you go to checkout, Paypal offers the option of paying either through a Paypal account or by submitting your credit card details.

Both Afterpay and PayPal provide a secure payment option for our customers; we don’t see or retain your credit card details.

Shipping

Shipping is a flat rate of $10 unless your order is for $100 or above – then it’s free!  This is for orders anywhere within Australia.

We use couriers to deliver most orders, and sometimes Australia Post. All orders are trackable – once your order has been processed and is ready for despatch, you will be sent a tracking number so your order can be tracked if necessary.

We aim to ship your order within one day after payment has been received and cleared. A confirmation email will be sent to advise you of this. Delivery times will vary depending on your location.

We cannot be held responsible for parcels lost in transit and we will not be able to replace lost items. This rarely occurs, however, we are of course happy to assist in any way possible should this happen.

International    If you are outside Australia and wish to place an order, please email us at shop@guavacreations.com.au so we can arrange this for you. We will send you a shipping quote and adjust the price of the soap so that you are not charged the Australian GST (Goods and Services Tax), which is 1/11th of the listed price.

It is the responsibility of the purchaser to pay any import taxes required by their country.

Returns

Because of the personal nature of our products, we cannot accept returns on any orders, unless the item is defective in some way.

If you are unsure about any of our products,  please ask.  We would love to be able to assist in any way so that you are fully aware of and consequently happy with the item you are purchasing. It might be a good idea to start off with a small order to make sure you are happy with what you have selected.     

Legal requirements for selling handmade soap in Australia

Soapmakers in Australia are required to be registered with NICNAS, which is administered by the Department of Health, before they can legally sell their handmade soap. Our NICNAS Reg. No. is NIC515590.