Payment

All prices are listed in Australian dollars.

We use PayPal, Afterpay and Direct Bank Transfer to process payments.  Afterpay allows you to purchase straight away and pay in four equal fortnightly instalments. PayPal customers don’t need a PayPal account to make a purchase, you can choose to pay with a Credit Card instead.

All payment methods offered provide a secure payment option for customers; we don’t see or retain credit card details, bank details, or any other details provided  by utitilising one of our payment methods.

Shipping

Shipping is a flat rate of $10 and free for all orders over $60.00 within Australia. Express shipping is available for an additional $4.00.

We use Australia Post to deliver orders. All orders are trackable – once your order has been processed and is ready for dispatch, you will be sent a tracking number so your order can be tracked if necessary.

We aim to ship your order within 24 hours of receipt of payment. A confirmation email will be sent to advise you of this. Delivery times will vary depending on your location. Please remember that all our products are handmade in small batches, which means sometimes we might have to make products fresh just for you! If this is the case, we can usually still get your order dispatched within 24 hours, but on the odd occasion it might be within 48 hours.

We cannot be held responsible for parcels lost in transit and we will not be able to replace lost items. This rarely occurs, however, we are of course happy to assist in any way possible should this happen.

International    If you are outside Australia and wish to place an order, please email us at shop@guavacreations.com.au so we can arrange this for you and send you a shipping quote.

It is the responsibility of the purchaser to pay any import taxes required by their country.

Returns

Because of the personal nature of our products, we cannot accept returns on any orders, unless the item is defective in some way.

If you are unsure about any of our products,  please ask.  We would love to be able to assist in any way so that you are fully aware of and consequently happy with the item you are purchasing. We have samplers available for you to try a few different types of product before deciding on which ones are your favourite!

Products and packaging

We have made every effort to display the colours of our products as accurately as possible. Colours displayed on your screen are computer generated and may not portray an accurate representation of the colour of the actual product.

Our soap is packaged in biodegradable shrink wrap (yes, it really is biodegradable!) and labelled with 100% recycled paper, handmade from elephant dung & office waste paper. Our body care products are packaged in recyclable PET plastic containers which are BPA free. We care for the environment and make every effort to reduce our ecological impact.

Legal requirements for selling handmade soap in Australia

Soapmakers in Australia using the cold process method are required to be registered with AICIS (Australian Industrial Chemicals Introduction Scheme) before they can legally sell their handmade soap. Our AICIS Reg. No. is NIC515590. 

list of qualities